Flow Time Report for Azure DevOps

Terms and Conditions

These Terms and Conditions (“Terms”) govern your use of the Flow Time Report extension for Azure DevOps (“the Product”), provided by Babenko Maksym (legal entity) (“we”, “us”, “our”). TypeSwitch is the brand name under which the Product is distributed.

By purchasing, installing, or using the Product, you agree to these Terms.

1. Use of the Product

Flow Time Report is provided as a productivity and analytics tool for Azure DevOps. You may use the Product only in accordance with applicable laws and Azure DevOps terms of service.

2. License

We grant you a non-exclusive, non-transferable, revocable license to use the Product within your Azure DevOps organization for internal business purposes.

3. Subscription and Billing

Payments, subscriptions, trials, renewals, and refunds are handled by our payment provider Paddle (merchant of record). Pricing and billing terms are defined on our Pricing page and during checkout.

4. Availability

We aim to provide a reliable service but do not guarantee uninterrupted availability. The Product depends on Azure DevOps APIs, which may occasionally be unavailable or rate-limited.

5. Limitation of Liability

To the maximum extent permitted by law, we are not liable for indirect, incidental, or consequential damages arising from the use of the Product.

6. Changes to the Terms

We may update these Terms from time to time. Continued use of the Product constitutes acceptance of the updated Terms.

7. Contact

If you have questions about these Terms, contact us at:
support@typeswitch.net

Privacy Policy

Overview

This Privacy Policy applies to the Flow Time Report extension for Azure DevOps (“the Product”), provided by Babenko Maksym (legal entity). TypeSwitch is the brand name under which the Product is distributed.

Flow Time Report processes Work Item data to compute timeline metrics inside Azure DevOps.

Data the extension reads from Azure DevOps

When you open the report, it may read:

• Work Item ID, title, state, board column
• Created date, created by
• Closed date (if present)
• Update history entries (revised dates, changed fields, revised by)

This data is used only to build the timeline, KPIs, insights, exports, and multi-item summary.

Data stored by the extension

• Theme preference: stored in the browser (localStorage)
• Stage badges (optional): stored in Azure DevOps ExtensionData in your organization

External data transfer (Licensing backend)

Your code includes optional licensing endpoints:

• POST /check-license (orgId)
• POST /track-activity (orgId, userId, timestamp)

If licensing is enabled in your production build:

• The extension sends organization ID and user ID to your licensing backend.
• The backend may return subscription status, plan tier, active user count, and trial days left.

If licensing is not enabled, these endpoints must be removed or disabled in production.

Data retention

• Theme preference: persists until the user clears browser storage.
• Badges: persist in your Azure DevOps organization until removed by the user/org admin.
• Licensing backend (if used): retention depends on your backend policy and must be documented in your service.

Contact

For privacy questions, contact: support@typeswitch.net

Refund Policy

Refunds for Flow Time Report are handled by our payment provider Paddle, acting as the merchant of record.

14-Day Refund Window (No Conditions)

You are entitled to request a refund for any reason within 14 days from the date of purchase. This 14-day refund window is provided without conditions.

How to Request a Refund

Please contact Paddle directly via their support channels, or email us at:
support@typeswitch.net
Include your organization name and purchase reference if available.

Abuse Prevention

We may investigate and prevent fraudulent activity or abuse of the payment system. This does not limit your statutory rights or your unconditional 14-day refund entitlement described above.

Pricing

Flow Time Report automatically scales with your team size. Pay only for what you use.

✨ All Plans Include

• ✅ Full feature access — no limitations
• ✅ Flow Time timeline — by State or Board Column
• ✅ Key metrics — Avg, P85, Total, Aging, Lead Time, Cycle Time
• ✅ Multi-item mode — analyze up to 20 work items
• ✅ Insights — P85+ highlights, Return detection, Idle warnings
• ✅ Exports — JSON, CSV, and copy summary for Teams/Slack
• ✅ Email support

💡 How It Works

• Install & start free 30-day trial — no credit card required
• Your price adjusts automatically based on active users (last 30 days)
• Cancel anytime — no long-term contracts
• Active user = anyone who opened Flow Time Report in the last 30 days.

🔄 Automatic Tier Changes

• Team grows from 8 to 12 users? → Auto-upgrade to $29/mo
• Team shrinks to 9 users? → Auto-downgrade to $9/mo
• Fair & transparent billing based on actual usage

❓ Frequently Asked Questions

Q: What if I have 51 users but only 10 use the extension?

A: You pay for active users only. If 10 people used it in the last 30 days → $9/month.

Q: Can I limit who can access the extension?

A: Yes, use Azure DevOps permissions to control access at the project or organization level.

Q: What happens after the trial?

A: You'll be prompted to subscribe. Your current usage determines the starting tier.

Q: Do you offer annual billing?

A: Currently monthly only. Annual billing with discount coming soon.

Q: What payment methods do you accept?

A: Credit/debit cards via Paddle (Visa, Mastercard, Amex). Paddle handles all billing and receipts.

🌍 Currency & Taxes

• Prices shown in USD
• Automatically converted to your local currency
• VAT/taxes added based on your location (handled by Paddle)

📧 Questions?

Email us at support@typeswitch.net